How do I Return A Steelcase Chair? (5 Simple Steps To Follow)

Having a Steelcase chair can be a delight, but in some cases, you might need to return your favorite Steelcase chair for one reason or another.

Here is a step-by-step process to return Steelcase Chair:

  1. Find the bill of sale or the original purchase agreement
  2. Contact the Steelcase company and explain your situation
  3. The company will send you a shipping label
  4. Package up the chair and send it back to Steelcase

In this article, we will provide a step-by-step guide on how to return a Steelcase chair. We will also touch on some of the most frequently asked questions about Steelcase chair returns.

What Is Steelcase’s Return Policy?

Did you know that Steelcase provides a free, no questions asked return policy when it comes to their chairs? 

They have an Authorized Factory Returns program that sells chairs that are less than a year old. Each and every one of the chairs sold through this program is Steelcase chairs that were returned to them within 14 days of shipping. 

You should remember that this return policy will be valid if the chair in question is still in pristine shape. And these chairs get sold to the new customers at a reduced rate. 

Steelcase sure does know how to be fair to the customers and give them priority above all else. And that’s why anyone who purchases a Steelcase chair can use 30-day risk-free usage time. 

If you decide that the chair is not for you for whatever reason, you can return in that period. You won’t have to pay any restocking fee and incur any shipping cost. 

In such a scenario, Steelcase will send you a prepaid Fed-EX label. You can easily use it to return the product without having to go through any hassle or pay a single penny.

Why Does Steelcase Have a Return Policy?

Just a 10-minute trial of an office chair inside the showroom can never be enough to know if the chair matches your expectations. 

The only way you can truly know if the chair is the right choice, you have to use it at least for a single day.

That’s why Steelcase goes the extra mile and provides its customers with a 30-day risk-free trial period. This trial starts from the moment your chair arrives at your doorstep.

If you feel it’s not working out for you, just call their customer service, and they’ll organize everything for your chair to be returned. There is no stress, hassle, or trauma incurred on the customer; I can assure you of that.

A Detailed Step-By-Step Process To Return Your Steelcase Chair:

If you need to return your Steelcase chair for any reason you need to go through a specific process to make sure it goes smoothly.

Don’t worry, I’ve got you covered. In this section, we will discuss the complete disassembly and packing guide to make sure your chair can have a safe and secured voyage back to Steelcase. 

Step 1 – Disassemble the Chair:

First, you have to disassemble the chair. To disassemble the chair, you will need to remove the lumbar support by pulling it out from the back of the chair. Unscrew the knob at the bottom of the chair to remove the gas lift.

Then unscrew the five bolts that hold the base of the chair to the frame & remove the arms of the chair by unscrewing the two bolts on each arm.

Step 2 – Pack The Chair:

After you have successfully disassembled the chair, packing it will be much easier. Here’s how you can do it:

  • Get a large enough box so that the chair can fit in snugly without any gaps.
  • Fill the bottom of the box with packing peanuts or other similar materials to prevent the chair from moving around during transit.
  • Place the chair in the box and fill any remaining space.

Step 3 – Contact Steelcase:

Once you have packed the chair properly, the next step is to contact Steelcase and let them know that you would like to return the chair.

They will give you further instructions on how to proceed with the return. They may also provide you with a shipping label so that you can send the chair back at no cost to you.

Step 4 – Prepare the Package for Shipping:

The final step is to prepare the package for shipping. This includes attaching the shipping label to the box and taking it to the shipping carrier of your choice.

Make sure to keep the tracking number so that you can track the progress of the return shipment.

Step 5 – Send the Chair Back:

After you have received the shipping label from Steelcase, affix it to the box and send it back.

Make sure to keep the tracking number so that you can track the shipment and confirm that it has been received by Steelcase. Then, all you have to do is wait for your refund to be processed.

Related Questions: 

Does Steelcase Offer Free Returns? 

Yes, Steelcase does offer free returns as well as exchanges, although there are a few exceptions such as final-sale items and custom-ordered merchandise.

To initiate a return, simply contact customer service within 30 days of receiving your order. Also, be sure to check out the Steelcase Return Policy for more information. 

How Do I Contact My Steelcase Warranty? 

To start the warranty process or to check the status of a warranty claim, you have to call Steelcase Customer Care at (888) 783-3522 Monday through Friday, 8:00 a.m. to 5:00 p.m. EST, or visit the Steelcase Warranty page.

Final Thoughts

Although Steelcase chairs have incredible quality, sometimes you may have to return them for a better option. And this process doesn’t have to be difficult because Steelcase offers free returns!

In this article, we have strived to provide you with a comprehensive guide on the Steelcase return policy. We have also answered some frequently asked questions to make your return process as smooth as possible!

Thank you for taking the time to read this post! We hope you found it helpful. If you have any further questions about the Steelcase return policy, please don’t hesitate to contact customer service or leave a comment below, and we’ll do our best to help you out!

Asif Iqbal

Hi, I’m the co-owner of I had spend hundreds of hours researching on Office Chairs. This is the site where I share everything I’ve learned about office chairs.